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APPLIES TO: yes-img-132013 yes-img-162016 yes-img-192019 yes-img-seSubscription Edition no-img-sopSharePoint in Microsoft 365

When users try to connect to a web application, logs tape failed authentication events. If you utilize tools that Microsoft provides and apply a systematic arroyo to examine failures, you can larn almost mutual problems that relate to claims-based authentication and resolve them.

Successful access to a SharePoint resources requires both authentication and potency. When you are using claims, hallmark verifies that the security token is valid. Authorization verifies that access to the resource is allowed, based on the prepare of claims in the security token and the configured permissions for the resource.

To determine whether authentication or authorization causes an access issue, look closely at the error message in the browser window.

  • If the error message indicates that the user does not take admission to the site, then the hallmark was successful and the authorization failed. To troubleshoot authorization, effort the following solutions:

    • The most common reason for failed dominance when you are using Security Assertion Markup Language (SAML) claims-based hallmark is that the permissions were assigned to a user's Windows-based account (domain\user) instead of the user'southward SAML identity merits.

    • Verify that the user or a group to which the user belongs has been configured to use the advisable permissions. For more data, run into User permissions and permission levels in SharePoint Server.

    • Use the tools and techniques in this commodity to decide the set of claims in the user'due south security token so that you can compare it with the configured permissions.

  • If the bulletin indicates that authentication failed, y'all have an authentication trouble. If the resources is contained within a SharePoint web awarding that uses claims-based authentication, use the information in this article to offset troubleshooting.

The following are the primary troubleshooting tools that Microsoft provides to collect data virtually claims authentication in SharePoint Server:

  • Use Unified Logging Organisation (ULS) logs to obtain the details of authentication transactions.

  • Use Primal Assistants to verify the details of user authentication settings for SharePoint web applications and zones and configure levels of ULS logging.

  • If you are using Active Directory Federation Services 2.0 (AD FS) as your federation provider for Security Assertion Markup Linguistic communication (SAML)-based claims hallmark, you can use Advertizement FS logging to determine the claims that are in security tokens that AD FS problems to web client computers.

  • Use Network Monitor 3.4 to capture and examine the details of user hallmark network traffic.

Setting the level of ULS logging for user authentication

The following procedure configures SharePoint Server to log the maximum amount of information for claims authentication attempts.

To configure SharePoint Server for the maximum amount of user authentication logging

  1. From Central Administration, click Monitoring on the Quick Launch, and then click Configure diagnostic logging.

  2. In the list of categories, aggrandize SharePoint Foundation, and then select Hallmark Authorization and Claims Authentication.

  3. In To the lowest degree critical event to written report to the event log, select Verbose.

  4. In To the lowest degree critical outcome to report to the trace log, select Verbose.

  5. Click OK.

To optimize functioning when you are non performing claims authentication troubleshooting, follow these steps to prepare user authentication logging to its default values.

To configure SharePoint Server for the default corporeality of user authentication logging

  1. From Key Administration, click Monitoring on the Quick Launch, so click Configure diagnostic logging.

  2. In the listing of categories, expand SharePoint Foundation, and so select Authentication Authorization and Claims Authentication.

  3. In Least critical outcome to report to the effect log, select Information.

  4. In Least critical outcome to study to the trace log, select Medium.

  5. Click OK.

Configuring AD FS logging

Even afterward you enable the maximum level of ULS logging, SharePoint Server doesn't record the prepare of claims in a security token that information technology receives. If you lot utilize AD FS for SAML-based claims hallmark, yous can enable AD FS logging and use Event Viewer to examine the claims for security tokens that SharePoint Server issues.

To enable AD FS logging

  1. On the Advert FS server, from Event Viewer, click View, and and so click Prove Analytic and Debug Logs.

  2. In the Event Viewer console tree, aggrandize Applications and Services Logs/Advert FS 2.0 Tracing.

  3. Correct-click Debug, and then click Enable Log.

  4. Open the %ProgramFiles% \Active Directory Federation Services 2.0 folder.

  5. Apply Notepad to open the Microsoft.IdentityServer.ServiceHost.Exe.Config file.

  6. Click Edit, click Find, blazon <source name="Microsoft.IdentityModel" switchValue="Off">, and then click OK.

  7. Change switchValue="Off" to switchValue="Verbose".

  8. Click File, click Save, so exit Notepad.

  9. From the Services snap-in, correct-click the ** AD FS two.0 service **, and and then click Restart.

You can now employ Event Viewer on the Advertisement FS server to examine details about claims from the Applications and Services Logs/Advertizement FS 2.0 Tracing/Debug node. Look for events with Consequence ID 1001.

Y'all tin besides enumerate claims with an HttpModule or spider web office or through OperationContext. For more information, see How to Go All User Claims at Claims Augmentation Fourth dimension in SharePoint 2010. This data about SharePoint 2010 applies too to SharePoint 2013.

Troubleshooting methodology for claims user hallmark

The following steps can assistance you determine the cause of failed claims authentication attempts.

Pace 1: Determine the details of the failed authentication attempt

To obtain detailed and definitive information about a failed authentication effort, you have to detect it in the SharePoint ULS logs. These log files are stored in the %CommonProgramFiles%\Microsoft Shared\Web Server Extensions\15\LOGS folder.

Yous tin can detect the failed authentication attempt in the ULS log files either manually or yous tin use the ULS Log Viewer.

To notice the failed authentication effort manually

  1. Obtain the user account name that produces the failed authentication endeavour from the user.

  2. On the server that is running SharePoint Server or SharePoint Foundation, find the %CommonProgramFiles% \Microsoft Shared\Web Server Extensions\sixteen\LOGS or %CommonProgramFiles% \Microsoft Shared\Spider web Server Extensions\15\LOGS binder.

  3. In the LOGS binder, click Engagement modified to sort the binder by date, with the most recent at the top.

  4. Try the hallmark chore again.

  5. In the LOGS folder window, double-click the log file at the top of the list to open up the file in Notepad.

  6. In Notepad, click Edit, click Find, type Authentication Authorization or Claims Authentication, and and then click Find Next.

  7. Click Cancel, and then read the contents of the Message column.

To use the ULS Viewer, download it from ULS Viewer and relieve it to a folder on the server that is running SharePoint Server or SharePoint Foundation. After it is installed, follow these steps to locate the failed authentication try.

To find the failed hallmark attempt with the ULS Viewer

  1. On the server that is running SharePoint Server or SharePoint Foundation, double-click Ulsviewer from the folder in which information technology is stored.

  2. In the ULS Viewer, click File, bespeak to Open From, and then click ULS.

  3. In the Setup the ULS Runtime feed dialog, verify that %CommonProgramFiles% \Mutual Files\Microsoft Shared\Web Server Extensions\16\LOGS folder or \Mutual Files\Microsoft Shared\Web Server Extensions\15\LOGS folder is specified in Use ULS feed from default log-file directory. If not, click Use directory location for real-time feeds and specify the %CommonProgramFiles% \Microsoft Shared\Web Server Extensions\16\LOGS binder or \Microsoft Shared\Spider web Server Extensions\15\LOGS folder in Log file location.

    For %CommonProgramFiles%, substitute the value from the CommonProgramFiles environment variable of the server that is running SharePoint Server or SharePoint Foundation. For case, if the location is the C drive, %CommonProgramFiles% is gear up to C:\Programme Files\Common Files.

  4. Click OK.

  5. Click Edit, and then click Modify Filter.

  6. In the Filter past dialog, in Field, click Category.

  7. In Value, type Hallmark Authority or Claims Authentication, and so click OK.

  8. Echo the authentication endeavour.

  9. From the ULS Viewer window, double-click the displayed lines to view the Message portion.

From the claims encoding part of the Message portion for non-OAuth requests, you can determine the authentication method and encoded user identity from the claims-encoded string (example: i:0#.w|contoso\chris). For more information, see SharePoint 2013 and SharePoint 2010 claims encoding.

Step 2: Check configuration requirements

To determine how a spider web application or zone is configured to support one or more than claims authentication methods, utilize the SharePoint Central Assistants website.

To verify the authentication configuration for a spider web application or zone

  1. From Central Administration, click Application Management on the Quick Launch, so click Manage web applications.

  2. Click the name of the spider web application that the user is trying to admission, and in the Security group of the ribbon, click Hallmark Providers.

  3. In the list of authentication providers, click the advisable zone (such as Default).

  4. In the Edit Authentication dialog, in the Claims Authentication Types section, verify the settings for claims authentication.

  • For Windows claims authentication, verify that Enable Windows Authentication and Integrated Windows authentication are selected, and that either NTLM or Negotiate (Kerberos) is selected as needed. Select Basic authentication if it is needed.

  • For forms-based hallmark, verify that Enable Forms Based Hallmark (FBA) is selected. Verify the values in ASP.NET Membership provider proper noun and ASP.Cyberspace Role manager proper noun. These values must lucifer the membership provider and part values that you configured in your web.config files for the the SharePoint Key Administration website, spider web application, and SharePoint Web Services\SecurityTokenServiceApplication. For more than information, see Configure forms-based authentication for a claims-based web application in SharePoint Server.

  • For SAML-based claims hallmark, verify that Trusted identity provider and the right trusted provider proper name are selected. For more than information, run across Configure SAML-based claims authentication with AD FS in SharePoint Server.

  • In the Sign In Page URL section, verify the option for the sign-in page. For a default sign-in page, Default Sign In Page should be selected. For a custom sign-in-page, verify the specified URL of the custom sign-in page. To verify it, copy the URL, and then try to access it using a web browser.

  1. Click Save to salve the changes to the authentication settings.

  2. Echo the hallmark attempt. For forms-based or SAML-based authentication, does the expected sign-in folio appear with the correct sign-in options?

  3. If authentication still fails, bank check the ULS logs to determine whether there is any difference between the hallmark attempt before the authentication configuration change and afterwards information technology.

Footstep three: Additional items to check

Afterward you check the log files and web awarding configuration, verify the following:

  • The web browser on the web customer computer supports claims. For more information, encounter Plan browser support in SharePoint Server 2016.

  • For Windows claims authentication, verify that the following:

    • The computer from which the user issues the authentication attempt is a member of the aforementioned domain as the server that hosts the SharePoint web application or a member of a domain that the hosting server trusts.

    • The figurer from which the user issues the authentication attempt is logged on to its Active Directory Domain Services (Advertizing DS) domain. Type nltest /dsgetdc: /force at a Command Prompt or the SharePoint Management Shell on the web client calculator to brand sure that it can access a domain controller. If no domain controllers are listed, troubleshoot the lack of discoverability and connectivity betwixt the spider web client computer and an AD DS domain controller.

    • The server that is running SharePoint Server or SharePoint Foundation is logged on to its AD DS domain. Type nltest /dsgetdc: /force at a Command Prompt or the SharePoint Management Crush on the server that is running SharePoint Server or SharePoint Foundation to make certain that it tin admission a domain controller. If no domain controllers are listed, troubleshoot the lack of discoverability and connectivity between the server that is running SharePoint Server or SharePoint Foundation and an AD DS domain controller.

  • For forms-based authentication, verify that the post-obit:

    • The user credentials for the configured ASP.Internet membership and role provider are correct.

    • The systems that host the ASP.NET membership and role provider are available on the network.

    • Custom sign-in pages correctly collect and convey the user'southward credentials. To exam this, configure the spider web application to temporarily use the default sign-in page and verify that it works.

  • For SAML-based claims authentication, verify that the following:

    • The user credentials for the configured identity provider are right.

    • Systems that deed as the federation provider (such as Advertizing FS) and the identity provider (such as Advertizing DS or a third-party identity provider) are available on the network.

    • Custom sign-in pages correctly collect and convey the user's credentials. To examination this, configure the spider web application to temporarily utilise the default sign-in page and verify that it works.

Step iv: Use a web debug tool to monitor and analyze web traffic

Use a tool such as HttpWatch or Fiddler to clarify the following types of HTTP traffic:

  • Between the web client calculator and the server that is running SharePoint Server or SharePoint Foundation

    For case, yous can monitor the HTTP Redirect messages that the server that is running SharePoint Server or SharePoint Foundation sends to inform the web client computer of the location of a federation server (such as Advertizing FS).

  • Between the web client estimator and the federation server (such every bit AD FS)

    For example, you can monitor the HTTP messages that the spider web client reckoner sends and the responses of the federation server, which could include security tokens and their claims.

Step 5: Capture and clarify hallmark network traffic

Use a network traffic tool, such as Network Monitor 3.4, to capture and analyze traffic betwixt the web client computer, the server that is running SharePoint Server or SharePoint Foundation, and the systems on which SharePoint Server or SharePoint Foundation relies for claims hallmark.

Notation

In many cases, claims authentication uses Hypertext Transfer Protocol Secure (HTTPS)-based connections, which encrypt the letters sent between computers. You cannot come across the contents of encrypted messages with a network traffic tool without the assist of an add-in or extension. For example, for Network Monitor, you must install and configure the Network Monitor Decryption Good. As an easier culling to attempting to decrypt HTTPS letters, apply a tool such equally Fiddler on the server that hosts SharePoint Server or SharePoint Foundation, which tin can report on the unencrypted HTTP letters.

An assay of the network traffic can reveal the following:

  • The exact gear up of protocols and messages that are beingness sent between the computers involved in the claims authentication process. Reply messages tin contain error condition information, which you can utilize to make up one's mind additional troubleshooting steps.

  • Whether request messages have corresponding replies. Multiple sent request messages that do not receive a answer can indicate that the network traffic is not reaching its intended destination. In that instance, check for parcel routing issues, package filtering devices in the path (such as a firewall), or bundle filtering on the destination (such as a local firewall).

  • Whether multiple claims methods are being tried, and which are declining.

For Windows claims authentication, you tin can capture and analyze the traffic betwixt the following computers:

  • The spider web client computer and the server that is running SharePoint Server or SharePoint Foundation

  • The server that is running SharePoint Server or SharePoint Foundation and its domain controller

For forms-based hallmark, you can capture and analyze the traffic between the following computers:

  • The web customer computer and the server that is running SharePoint Server or SharePoint Foundation

  • The server that is running SharePoint Server or SharePoint Foundation and the ASP.Cyberspace membership and role provider

For SAML-based claims hallmark, you can capture and analyze the traffic between the following computers:

  • The web customer computer and the server that is running SharePoint Server or SharePoint Foundation

  • The spider web client calculator and its identity provider (such as an Advertising DS domain controller)

  • The web client computer and the federation provider (such as AD FS)

See as well

Other Resources

Configure forms-based authentication for a claims-based web awarding in SharePoint Server

Configure SAML-based claims authentication with AD FS in SharePoint Server

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Source: https://docs.microsoft.com/en-us/sharepoint/administration/claims-authentication-does-not-validate-user

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